Customer Probe (“we,” “us,” or “our”) respects the privacy of our customers (“you” or “your”). This Privacy Policy describes the types of information we collect from and about you when you visit our website (www.customerprobe.com) and how we use that information.
Information We Collect
We collect several different types of information for various purposes to provide and improve our market research and analysis services to you.
- Information You Provide Directly: When you contact us through the Website, request a quote for our services, or participate in a market research study, you may provide us with certain personally identifiable information (“PII”), such as your name, email address, phone number, company name, and demographic information relevant to the research study.
- Information Collected Automatically: We may collect certain information automatically when you visit the Website, such as your IP address, browser type, operating system, referring URL, the content you viewed, and the searches you conducted. This information helps us understand how users interact with the Website and improve our services.
- Cookies and Similar Technologies: We may use cookies and similar tracking technologies to collect and store information about your usage of the Website. Cookies are small data files that are placed on your device when you visit a website. They can be used to remember your preferences, track your activity on the Website, and understand how you interact with our content. You can control your cookies preferences through your browser settings. Disabling cookies may limit your use of certain features of the Website.
Use of Information
We use the information we collect for various purposes, including:
- To provide and improve the Website and our market research and analysis services
- To process your requests and inquiries for our services
- To send you relevant marketing and promotional materials (with your consent)
- To personalize your experience on the Website
- To analyze how users interact with the Website and improve our services
- To conduct market research studies (with your consent, if applicable)
- To comply with legal and regulatory requirements
Sharing of Information
We may share your information with third-party service providers who help us operate the Website, provide our services, and conduct market research studies. These service providers are contractually obligated to keep your information confidential and secure.
We will not share your PII with any third-party for marketing purposes without your consent. However, we may share aggregated, non-personally identifiable information about our users with third-party partners for research and analysis purposes.
Security
We take reasonable steps to protect the information you provide to us from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.
Your Choices
You have choices regarding your information:
- You can opt out of receiving marketing emails from us by following the unsubscribe instructions in those emails.
- You can control your cookies preferences through your browser settings.
- You can contact us to request access to or deletion of your PII.
- You may have the option to withdraw your consent from participating in a market research study we are conducting.
Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect PII from children under 13. If you are a parent or guardian and believe your child has provided us with PII, please contact us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@customerprobe.com
